Refund and Returns Policy

This policy applies to products and services you buy at Ardhan Bobby™ Shop (shop.ardhanbobby.com), including RSVP services. Event planning and management bookings made on our main website follow our Cancellation and Refund Policy instead.

Cancelling an Order

• You can cancel an order before we dispatch a product or begin work on a service. Write to us with your order number.
• Once a product has been dispatched or work on a service has begun, the order can no longer be cancelled, but you may still be able to return it under this policy.

Services, Including RSVP Services

• Services are prepared for your event once your order is confirmed, so they cannot be refunded after work has begun or the service has been delivered.
• If we do not deliver the service you ordered, or it has a fault caused by us, we will correct it or refund the amount you paid for the part that was not delivered.

Returns

• You can ask to return a product that arrives damaged, defective, or different from what you ordered. Report it to us promptly after delivery, with your order number and clear photos.
• Personalized or custom-made products cannot be returned unless they are damaged or defective.
• We will tell you how to send the item back once we have reviewed your request. Please do not return items before we confirm.

Refunds

• Approved refunds go back to the original payment method.
• The time a refund takes to appear depends on your bank or payment provider.

How to Make a Request

Write to [email protected] with your name, order number, and a description of the issue. If you are not satisfied with our response, write to our grievance email address below.

Contact Information

If you have any questions about orders, returns, or refunds, please reach out to us directly: